Buy Order

Overview

The Buy Order is a single purchase on its own screen. It is where you complete the payment with the provider and where you follow the order until the asset is delivered.

You arrive here after confirming a purchase on the Buy screen.

Screenshot to follow

An illustration of this screen will be added in a later revision of the guide. The explanation below describes the screen as it is used.

What You Can See

Stage: The purchase stages, with Pay highlighted while payment is outstanding.
Buying: What you are buying: the asset, the amount, the provider and the network.
Order summary: The same purchase set out in full — what you buy, the payment method, the provider, the network, the fee and the estimated total.
Order reference: The identifier for this purchase. Quote it if you need to ask the provider or UNIT about it.
Open provider checkout: Opens the provider's payment page, where the payment itself is made.
Cancel purchase: Abandons the order.
View Activity: Jumps to your activity record for this purchase.
Status: The order's progress. It updates as the provider reports the payment.

Before You Begin

Your payment method to hand — the card you intend to use.
Identity documents, if the provider asks you to verify your identity. This is usually a one-off on your first purchase.
The order reference, if you are returning to an order you started earlier.

How to Use This Screen

Check the Order summary: the asset, the amount, the payment method, the fee and the estimated total.
Note the order reference before you continue.
Select Open provider checkout. The provider's payment page opens.
Complete the payment with the provider, following their steps.
Return to UNIT. The order status updates as the provider reports the payment.
Wait for the order to reach its final stage. The asset is delivered to your wallet.
Select View Activity at any point to see the purchase in your records.

What Happens Next

Once the payment clears with the provider, the order completes and the asset is delivered to your wallet. It then appears in your balances on the Wallet Overview.

The purchase is recorded in History, where you can find it by its reference.

Tips

Keep the order reference. It is what identifies your purchase to both UNIT and the provider.
Do not start a second order because the first is taking time — check the status on this screen first.
Cancel only if you have not paid. Cancelling does not reverse a payment already made with the provider.

Related Screens

Buy — where the order is created
Wallet Overview — where the purchased asset arrives
Activity — where View Activity leads
History — the account-wide record

Frequently Asked Questions

Where is my payment actually made?: On the provider's own checkout page, which opens from this screen. UNIT does not handle your card details.
What is the estimated total?: The amount you are expected to pay, including the provider's fee.
Can I change the amount now?: No. Cancel this order and start again from Buy if you want a different amount.
How do I find this order later?: By its order reference, in History.

Troubleshooting

The payment window was closed: Select Open provider checkout again from this screen to resume. Do not create a second order.
I paid but the order has not updated: The status updates when the provider reports the payment, which is not always immediate. Keep the order reference and check back before paying again.
The provider declined my card: That is between you and the provider — their checkout will say why. You can cancel the order in UNIT and start again with another method.
The fee or total shows a dash: The figures have not been returned yet. Wait for the summary to fill in before paying, so you know what you are committing to.